RETURN & EXCHANGE POLICY

Last updated: 08/04/2026

We want you to be fully satisfied with your purchase.

1. Returns

• Returns are accepted within 14 days of delivery

• Items must be unworn, unused, and in original condition with tags

• Returns that do not meet these conditions may be refused

2. Exchanges

• Exchanges are subject to stock availability

• If unavailable, a refund will be issued

3. Process

To request a return or exchange, contact: info@janemarceau.com
Include your order number and reason for return.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

5. Refunds

• Refunds are issued to the original payment method

• Processing may take 5–10 business days after receiving the item

6. Non-returnable Items

• Final sale items

• Gift cards

7. Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos.